How Can We Help?
Owned and operated by The Backyard Collection, our team is ready to help you plan your perfect outdoor space.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit time is 5 to 8 business days. Larger items such as outdoor kitchens, pergolas, and golf simulators may have specific lead times noted on their product pages.
How can I track my order?
Once your order ships, you will receive a confirmation email with your tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. For full details on conditions and how to initiate a return, please refer to our Return Policy page. We want you to feel confident about every purchase.
Can I exchange an item for a different model?
If a product does not suit your space the way you envisioned, please contact us within the return window. We will walk you through the exchange process and help you find the right fit for your backyard.
How do I choose the right outdoor kitchen or pergola for my space?
Start by measuring your available area and thinking about how you plan to use the space, whether for cooking, entertaining, or relaxing. Our product pages include detailed dimensions and features, and our team is happy to help you narrow down the options.
Do your products require assembly?
Most of our products, including pergolas, outdoor kitchens, and golf simulators, do require customer assembly. Each product listing includes specific assembly details and documentation to guide you through the process.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
30-Day Returns
Shop with confidence knowing eligible items can be returned within 30 days per our Return Policy.

